Warranty & Refunds

Prairie Hardy Nursery ships healthy plant material and all stock shipped is considered alive and true to its name. We carefully inspect each order for quality and pack each plant properly for safe shipping to your destination. 

We have a conditional warranty on our trees. 

When emailing us to make a claim a picture of the tree is required, thank you. 

Claims must be made no later than July 1st of the first growing season. Warranty exceptions include but are not limited to, weather extremes or improper care and maintenance. You must follow the proper planting techniques as outlined on our Planting and Care page. Trees, shrubs and vines must be planted following our instructions directly into an appropriate site, we cannot warrant items that were potted up. Any stock that fails to leaf out will be replaced or credit will be provided if they have been planted following our instructions and planted promptly within 3 days or less after receiving them with the proper care. Trees that leaf out and thrive, but somehow still die are not covered by our warranty. 

Please note that grapes take the longest to leaf out, please take good care and have patience, but please let us know if no growth happens.

No cash refunds, customer may have merchandise credit or plant replacement at our discretion. The customer is responsible for paying the freight cost on all replacements. We pride ourselves in excellent customer service, your satisfaction is important to us. 

If you have any issues or concerns, please contact us - we are always happy to help. We want you to succeed, or help you find out why a failure happened so we can avoid it for the future.

The customer agrees to not propagate any cultivars under licence/royalty, this includes the Arctic series of Apricots, the Boreal series of Haskaps, and more.

Please note that a cancellation fee of 6% will be incurred for cancelled items/orders to recover the cost of credit card fees we pay on each transaction (when you pay and when we refund the cost). Cancellations after April 10th will incur an additional 10% restocking fee, as we start packing orders at this time. Thank you for your understanding. Cancelling items/orders must be done by emailing us.